Strategies for Effective Communication & Difficult Conversations

As a recruiter, you need to be on top of your game – all day, every day! This means managing a barrage of phone calls, emails, targets, meeting/interviewing candidates and clients…and being the most effective communicator.

But how do YOU manage those tricky conversations?

Do you feel that your communication skills could be better?

Hugh Fitzmaurice, owner of Clarity Coach, is a mindset and performance coach – he works with clients both on a one-to-one basis and in
groups around the areas of energy management, resilience, leading yourself, leveraging stress and stress management, anxiety, burn out, enhancing performance and flow and optimizing your state and mindset.

Workshop Key Objective: To equip recruiters with a toolkit for improving your communications techniques and give you top tips in managing and succeeding at having those difficult conversations!

Key areas covered:

▪ Why difficult conversations matter 
▪ Identifying common challenges faced by recruiters in client conversations 
▪ Developing a framework for managing difficult conversations 
▪ Techniques for self-regulation and maintaining your composure 
▪ Importance of structuring the conversation to ensure clarity and focus
▪ Use of strategies for handling client resistance and to continue dialogue 
▪ Use of effective communication techniques to maintain safety and productive dialogue 

DATE:          Thursday 29th June 

TIME:           10am – 12.30pm 

FORMAT:    Online training

COST:         €40 per person 

*This event is subsidised entirely by ERF Skillnet