• Why does feedback matter? 
• How do you measure feedback so that you are continously improving? 
• The magic formula of the customer service profit chain
• Linking staff satisfaction to superior performance
• It is all about Leadership
• Brexit implications

Location: Contracting Plus Office,84 Merrion Square, Dublin.
Time: 8.00 – 9.00am. Refreshments served from 7.40am.
Date: 2nd November 2017

To register contact Niamh at admin@nrf.ie or call the ERF office on 018161754.